I lead complex technology programs where delivery depends on clear structure, sound technical judgment, and teams moving together.

Nordstrom · Seattle, WA

• Led enterprise infrastructure and technology programs spanning data center operations, platform migrations, and systems modernization across a large-scale retail and technology organization.
• Managed multi-workstream program portfolios with cross-functional teams including engineering, operations, product, and vendor partners — maintaining roadmaps, milestone tracking, risk registers, and executive reporting cadences.
• Partnered with infrastructure, platform, and software engineering teams to drive alignment on scope, sequencing, and delivery priorities for programs with significant operational and business impact.
• Supported initiatives involving cloud platform transitions, networking, observability, systems reliability, and service operations — translating technical complexity into structured execution plans for non-technical stakeholders.
• Improved program operating models through dashboard design, workflow documentation, dependency tracking frameworks, and repeatable delivery practices adopted across multiple teams.
• Coordinated operational readiness, go-live planning, and post-launch follow-through for large-scale infrastructure deployments and platform releases.

Enterprise Technology Organizations · Seattle, WA area

• Managed delivery programs across infrastructure, web, mobile (iOS and Android), and supply-chain technology domains, coordinating engineering and operations teams in fast-paced enterprise environments.
• Built and maintained program roadmaps, release plans, dependency maps, and stakeholder communication structures for multi-team initiatives with overlapping priorities.
• Drove cross-functional alignment between product management, engineering, QA, and operations to improve release quality, reduce delivery risk, and accelerate time to value.
• Led vendor and partner coordination for programs with external dependencies, managing contracts, deliverable tracking, and escalation processes.
• Designed metrics frameworks and operational dashboards to give leadership clear, timely visibility into program health and delivery status.

Technology & Services Organizations · Pacific Northwest

• Delivered technology projects and programs across a range of domains including IT infrastructure, web development, service operations, and systems integration.
• Built foundational program management discipline — structured planning, stakeholder communication, risk management, and delivery accountability — across teams at varying levels of process maturity.
• Supported organizational transitions involving system upgrades, new platform deployments, and operational process redesign.